Xerox announces formation of new software company to support service teams


Xerox Holdings Corporation (NYSE: XRX) announced the formation of CareAR, a Xerox company, which consolidates CareAR, Inc., DocuShare and XMPie under a single holding company named CareAR Holdings. CareAR received a $ 700 million post-money valuation following a $ 10 million equity investment from ServiceNow, the leading digital workflow company that makes work, better for people.

CareAR will be led by Xerox President and COO Steve Bandrowczak, who will expand his current role to also serve as President of CareAR, and Sam Waicberg, the original founder of Care, Inc., who will serve as President of CareAR.

Now combining DocuShare’s content management system, XMPie’s cross-media platform, and Xerox’s PARC Alto AI artificial intelligence engine, the extended CareAR service exThe perience platform will support service personnel with the visual tools and access to data that are necessary to continuously deliver high-quality service experiences to service employees and end customers, while reducing costs of service. operation and greenhouse gas emissions of service providers. The backbone of the new CareAR platform is the augmented reality technology that Xerox acquired through the acquisition of CareAR, Inc., announced earlier this year, which integrates with ServiceNow Field Service Management and enables Service technicians harness the knowledge of more experienced technicians via, RA-assisted instruction.

CareAR’s service experience management platform is designed to be industry independent and integrates seamlessly with the platform of digital workflow leader ServiceNow, ensuring an end-to-end approach. completing work orders, cases and incidents, and delivering high quality customer outcomes and service experiences for businesses across multiple industries. The company’s augmented reality technology is disrupting the service delivery ecosystem and addressing key sustainability and workforce challenges, including:

  • Empower support staff with visual tools and data access that are necessary to consistently deliver high-quality service experiences to service employees and end customers, while reducing operating costs and service providers’ greenhouse gas emissions.
  • Help resolve workforce talent issues – primarily associated with a retiring workforce. As the current workforce retires, service organizations will no longer be able to rely on the learning-based training that has supported service companies for decades. CareAR will help leverage and optimize the time of experienced employees and enable inexperienced workers to draw on a repository of knowledge organized by CareAR’s predictive AI capabilities.
  • Proof sustainability and social responsibility objectives of service employers. CareAR facilitates remote prevention and maintenance actions, thus reducing the dispatch of initial and follow-up technicians. Lower shipments result in fewer truck trips, reducing carbon emissions for service organizations. And better informed employees create a safer workplace.

“Xerox has positioned CareAR to deliver the capabilities service-intensive industries need, with real-time instruction, visual tools and data access at the fingertips of any user, all driven by intelligence.” predictive artificial, ”said John, vice president and CEO of Xerox. Visentin. “By creating an intuitive platform for a digitally native workforce, and with the investment of ServiceNow, we believe CareAR will define and grow the category of service experience management, disrupting industries at one. when it is most needed. “

“Our customers have never had a greater need for workflows that deliver greater operational efficiency, better customer and environmental outcomes, and improved security,” said John Ball, senior vice president of customer workflows. at ServiceNow. “Our investment reflects our belief that CareAR has the potential to deliver world-class, enterprise-grade augmented reality. Customers using CareAR’s augmented reality to route work through ServiceNow’s primary workflow platform can better troubleshoot issues remotely, speeding up resolution times and reducing the need for costly site visits, reducing also significantly carbon emissions. Together, we deliver powerful enterprise service experiences for the new world of work.

Xerox was advised by Mizuho Securities USA and Willkie Farr & Gallagher LLP in connection with the transaction.

Source: Xerox Holdings

The previous press release was provided by a company not affiliated with Printing fingerprints. The views expressed do not directly reflect the thoughts or opinions of Printing fingerprints.


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